Job Description

QC - Roles & Responsibilities in Mahindra Workshop

:

1. Vehicle Quality Inspection

Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer. Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs). Verify that all complaints listed in the job card have been addressed properly. Check road test results, vehicle cleanliness, and overall finishing quality.

2. Process & Standard Compliance

Ensure workshop operations follow

Mahindra's Quality Process Guidelines

(like QMS, TPM, M-STAT, or TSI). Confirm adherence to

Torque Specifications

,

Repair Manuals

, and

Diagnostic Procedures

. Ensure all tools and equipment used are calibrated and in proper condition.

3. Customer Concern Resolution

Validate that customer complaints are fully resolved before delivery. Conduct a

final satisfaction check

from the customer's perspective. Identify any repeat issues or comeback jobs and take corrective measures.

4. Coordination & Communication

Coordinate with:

Service Advisors

- for clarification on job card concerns.

Technicians

- for rework or improvement areas.

Bodyshop/Paintshop

- for finish and alignment quality. Communicate non-conformities or poor workmanship to the

Workshop Manager

or

Service Head

.

5. Documentation & Reporting

Maintain

QC inspection records

for all vehicles. Record

Defect Reports

,

Rework Jobs

, and

Audit Findings

. Track

Repeat Repair

and

Customer Complaint Trends

. Submit daily/weekly QC reports to the Workshop Manager.

6. Quality Improvement Initiatives

Participate in

PDI (Pre-Delivery Inspection)

,

Post Service Quality Audits

, and

CSI Improvement Programs

. Conduct

training sessions or toolbox talks

for technicians on common quality issues. Work on

root cause analysis (RCA)

and implement

corrective and preventive actions (CAPA)

.

7. Safety & Housekeeping

Ensure vehicles are inspected in a safe environment. Follow all

5S and safety standards

in the workshop. Check that vehicles are properly cleaned and sanitized before delivery.

8. Customer Experience

Support the delivery team in ensuring

zero defect delivery

. Help in achieving high

Customer Satisfaction Index (CSI)

and

Net Promoter Score (NPS)

. Handle customer rechecks or post-delivery issues if any quality gap is found.

9. Performance Indicators (KPIs)

% of vehicles cleared without rework Repeat job ratio Quality audit score CSI/NPS related to service quality Warranty rejection rate
Job Types: Full-time, Permanent

Pay: ₹9,603.91 - ₹17,125.09 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Provident Fund
Application Question(s):

1. What are the key responsibilities of a Quality Controller in an automobile workshop?
2. How do you ensure that all customer complaints mentioned in the job card are properly resolved before delivery?
3. What parameters do you check during a final road test before vehicle delivery?
4. How do you handle a situation where you find poor workmanship or an incomplete job during inspection?
5. What steps do you follow to prevent repeat repairs or comeback jobs?
6. Can you explain the importance of following Mahindra's SOPs and torque specifications?
7. How do you maintain and report QC inspection records and rework reports?

Work Location: In person