Job Description

Position Description Central Quality Audit Officer


Position Title

Central Quality Audit Officer


Function

Quality


Stakeholders (Internal)

Regional QA, Manufacturing, R&D, CP Officers


Stakeholders (External)

Vendors, Depots, AWs.


Location

Bangalore


Job purpose

In line with company’s conviction of delivering good quality experience consistently, it is essential to have a continuous monitoring programme in place for ensuring compliance to defined quality & food safety standards, systems & processes in ingredients, packaging materials, manufacturing & distribution facilities. Essentially the monitoring programme covers vendors supplying ingredients & packaging materials, contract packers & own manufacturing units and finally the distribution centres. In order to drive this rigorous monitoring system, it is essential to have people who has a strong quality mindset, experience in manufacturing process (Dairy & Bakery) & systems and fair knowledge of applicable regulations. All these should be accompanied with an analytical bend of mind, an eye for details & capability of demonstrating the company’s quality & food safety mission & vision through every action


Key Job Responsibilities

Manufacturing unit & distribution centre audit :

• Conducting Quality & food safety audits at manufacturing units & distribution centres to verify compliance to defined standards in process & systems

• Assessment of compliance to applicable regulatory requirements at manufacturing units & distribution centres

• Identifying key risks to quality, food safety & regulatory compliance in the manufacturing & distribution process

• Assisting units & distribution centres in upgrading their systems, processes & infrastructures towards addressing the inadequacies

• Establishing correlation between process & system non-compliances to the consumer feedback & quality scores which in turn would facilitate in addressing key issues impacting product quality & food safety.

• Communication of audit findings, non-compliances & key risks to unit or distribution centre management, regional operation & quality teams with adequate objective & documentary evidences.

• Reporting of audit non-compliances, risks & findings to all stakeholders within stipulated period after completion of audit

• Follow up with unit or distribution centre management & regional team/manufacturing for timely submission of corrective action plan with timelines & responsibilities.

• Sensitize stakeholders on critical non-compliances

Vendor quality audit

• Auditing the manufacturing process, quality & food safety systems & regulatory compliance for existing & new vendors of ingredients & packaging materials

• Assisting the vendors in upgrading their systems & processes towards addressing the inadequacies

• Communicating audit findings & critical issues with recommendations to purchase & other stake holders

• MIS, follow up, trend analysis on vendor audits, approval, performance and gap closure

Approval for new unit, line & product

• For assessing the gaps in proposed new units/lines & reporting the same to appropriate stakeholders at the construction stage

• In ensuring that the new units/lines or products are as per defined requirements & standards and the systems & processes adopted in the facility are capable of continuously meeting the quality & food safety standards of the company.

Market quality evaluation-

• Participating in market sample collection and evaluation in order to determine the quality standards against top competition brands
• Reporting gaps & assisting units in linking those gaps to process, systems & infrastructure and closure of those gaps.

Process improvement initiatives

• Analysis of quality performance metrics of manufacturing units & initiate appropriate process improvement measures & projects to address the gaps

• Tracking the progress on a regular basis & provide inputs to units for successful completion of projects & initiatives within stipulated timelines.

Dairy Project Preparedness

• Assist unit in quality related documentation like ISO, Quality Manual, HACCP, etc

• Support in technical trials
  

Desired competencies

Technical :

• Food safety systems with ISO-22000 requirements

• Dairy Technology

3. Food chemistry and microbiology 4. General manufacturing process & systems 5. Root cause analysis & corrective action planning 6. Presentation skill 7. Conversant with MS-Office ( Word, Excel, Power Point), data analysis Behavioural : 1. High degree of Conceptual and Quantitative skills 2. Analytical and Articulate 3. Ability to collaborate effectively with cross functional stakeholders 4. Ability to convince others through data & objective evidences 5. Ability to collaborate and work in matrix organization 6. Effective Communication


Education Qualification

B.Tech/Postgraduate in Dairy Technology with working experience in dairy & bakery industry


Experience (in years)

5-6 years of experience in a dairy & food manufacturing facility handling systems & processes. Experience in quality & food safety systems audit is preferred.