Assist in developing, documenting, and updating QMS policies, procedures, SOPs, and work instructions.
Ensure compliance with ISO standards or other relevant certifications for diamond industry operations.
Quality Audits & Compliance
Coordinate and support internal and external quality audits.
Conduct routine inspections to ensure adherence to quality procedures across all diamond processing stages (cutting, polishing, grading, packaging).
Documentation & Record Management
Maintain accurate records of quality reports, calibration certificates, inspection checklists, and audit findings.
Control and update QMS documentation as per change management procedures.
Process Improvement
Identify non-conformities, prepare corrective & preventive action (CAPA) reports.
Support continuous improvement initiatives to enhance product quality and operational efficiency.
Training & Awareness
Conduct training sessions to create awareness of QMS policies and quality standards among employees.
Guide staff on SOP adherence and best practices for diamond quality control.
Customer & Supplier Quality Support
Work with suppliers to ensure raw materials and outsourced processes meet company quality standards.
Handle customer feedback/complaints and coordinate for timely resolution.
Key Skills & Competencies:
Knowledge of ISO 9001 or other quality management frameworks.
Understanding of diamond industry processes (sourcing, cutting, polishing, grading, certification).
Strong analytical and problem-solving abilities.
Good documentation and report writing skills.
Proficiency in MS Office and QMS-related software.
Excellent communication and teamwork skills.
Qualifications & Experience:
Graduate in Engineering / Science / Quality Management or related field.
1-3 years' experience in quality management, preferably in diamonds, gems, or jewellery manufacturing.
Key Performance Indicators (KPIs):
Number of successful internal & external audits.
Compliance rate with QMS procedures.
Reduction in non-conformities and customer complaints.
Timely completion of corrective actions and process improvements.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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