Job Description

Requisition Number: 177526

Position Title: BM&O Analyst II

External Description:

12-Month Contract Publishing and Content Management Associate

Locations: Hyderabad

Intro:

Want to create great experiences for our players?

In EA\'s Worldwide Customer Experience (WWCE) team, we help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players.

And we\'d like you to join us. We\'re hiring a Customer Experience (CX) 12-month contract Publishing and Content Management Associate.

As a Publishing and Content Management Associate, you\xe2\x80\x99ll join the WWCE Publishing & Optimization team and report to the Senior Manager, Publishing & Optimization. You\xe2\x80\x99ll make decisions about the best place for players to get help and put those decisions into action by publishing updates to the content on our help website. You\xe2\x80\x99ll also publish new content as needed.

Responsibilities:

• You\xe2\x80\x99ll work within multiple content management systems (CMS) to publish and manage content for our knowledge base, and digital help sites.
• You\xe2\x80\x99ll review web content, decide where it should link to, and publish updates to those links.
• You\xe2\x80\x99ll review the processes our customer support team uses to help our players and find opportunities to create similar content for EA players and fans.
• You\xe2\x80\x99ll be expected to manage your own workload to meet your publishing deadlines.
• You\xe2\x80\x99ll work cross-functionally with multiple stakeholders in different time zones so communication and documentation will be especially important.
• This role offers a flexible schedule with core working hours between 11:30 am - 8:30 pm (IST)

Qualifications:

• You have 1+ years of professional experience in digital content management, web publishing, or web development.
• You have experience with publishing in Adobe Experience Manager (AEM) and Salesforce Lightning.
• You have experience using Jira or JaaS to manage your workload
• You possess strong time management skills and can meet weekly deadlines.
• You have excellent English-language reading and writing skills.
• You\xe2\x80\x99re comfortable with the Google Drive Suite (Google docs and sheets).
• You have a basic knowledge of HTML, CSS, and other web technologies.
• It\xe2\x80\x99s a plus if you\xe2\x80\x99re interested in the video gaming or digital/social gaming industry.

City:

State:

Community / Marketing Title: Publishing and Content Management Associate

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We\xe2\x80\x99re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 38

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams\xe2\x80\x99 careers.

We put our people first, and we make sure they\xe2\x80\x99re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn\xe2\x80\x99t end at the workplace\xe2\x80\x94we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more.

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we\xe2\x80\x99re doing the work to give everyone the space to be their full selves while giving back to our community. We\xe2\x80\x99re looking for problem-solvers, game-changers, innovators, dreamers, doers\xe2\x80\x94people that are ready to move the needle and build on our success. As our industry accelerates, we aren\xe2\x80\x99t just keeping up\xe2\x80\x94we\xe2\x80\x99re staying ahead of the game.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Electronic Arts