Job Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We\xc2\xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

You will be part of Project Management team and responsible for supporting MS project online activities

As an MS Project Online First Line Support Engineer, you will play a critical role in ensuring our clients receive the best support for their Microsoft Project Online environment. Your primary responsibility will be to assist end-users, resolve technical issues, and provide guidance on using MS Project Online effectively. You will work closely with clients to ensure their project management needs are met and their systems are operating smoothly.

Key Responsibilities:

First Line Support: Provide first-level technical support to end-users of Microsoft Project Online via phone, email, or chat.

Troubleshooting: Diagnose and resolve issues related to MS Project Online functionality, configurations, and integration with other tools.

User Assistance: Assist users in understanding and maximizing the capabilities of MS Project Online, offering guidance and best practices.

Incident Management: Log and track support requests, ensuring timely resolution and maintaining detailed records of support interactions.

Documentation: Create and maintain user guides, FAQs, and knowledge base articles to help users find solutions independently.

Software Updates: Stay up-to-date with Microsoft Project Online updates and patches, applying them as necessary to maintain system security and functionality.

Collaboration: Work closely with second and third-line support teams to escalate complex issues and contribute to the development of long-term solutions.

Training: Develop and deliver training sessions for end-users to enhance their proficiency with MS Project Online.

Continuous Improvement: Identify opportunities to optimize processes, improve support services, and enhance user experience

What you can expect from us?

A work culture known for respectful interaction, ethical behavior and integrity

• Access to Global Job Opportunities as a part of Atlas Copco Group
• Opportunities to grow and develop
• Potential to see your ideas realized and to make an impact
• New challenges and new learnings

What we expect of you?

Experience & Educational requirements

• Bachelor\'s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong knowledge of Microsoft Project Online and its functionalities.
• Excellent problem-solving and communication skills.
• Customer-focused with a strong commitment to delivering top-tier support.
• Ability to work independently and as part of a team.
• Prior experience in a support or helpdesk role is a plus.
• Microsoft Project certification is a plus.

Software skill requirement:
Must be proficient in

• MS Office tools
• MS projects

Personality requirements

• Be able to adapt in a new environment
• Strong interpersonal communication
• Willingness to travel within the region and internationally.
• This position is a key interface between customer and company, we are looking for a person with strong personality who can be an active driver

City
Pune

Last Day to Apply

1/12/2023

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco