Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project Manager.

In this role, you will:

• Identify or raise the need to source goods or services and engage Procurement.
• Ensure adherence to all pre-contract activities, ensuring that goods and services are not received before complying with these procedures or signing a contract with a third party.
• Drive risk management activities as a Control Owner with the third party (which may be the Control Operator) on behalf of HSBC.
• Manage third party relationships, by acting as the primary point of contact for a service(s) received from a third party on behalf of a specific part of HSBC (e.g. country, region, global business or global function (GB / GF). I may also interact directly with the third party on behalf of other parts of HSBC (e.g. other business areas or functions).
• Report accurate management information (MI) on and from the third party by establishing a way to get appropriate MI as part of the various ongoing monitoring requirements for the service(s) received.
• Initiate, track and manage remediation activities and ensure they are completed in a timely manner by the third party.
• Complete supplier Performance Metrics where applicable to allow centralised measurement and reporting of supplier performance.
• Understand the importance of Third Party Risk, and execute your role in ensuring all risk activities are completed accurately and on time, with any deficiencies escalated as appropriate. This includes:

a. Understanding and managing the risks associated with the engagement(s)

b. Identifying and tracking any control deficiencies and performance issues with timely follow up with the Third Party. Action plans are in place to remediate, including escalation to Risk Owner/TPRO where appropriate.

c. Ensure engagements that trigger the Accounting risk domain are managed effectively (i.e. SOX relevant engagements with Outsourced Service Providers (OSPs).

d. Ensuring all data submitted to Archer (in the fields TPEMs can edit) is correct to ensure this information is accurate and the risks are managed / reported on appropriately.

e. Understanding your TPEM role and responsibilities, keep knowledge up to date, seek help where required through the support and escalation channels available to you.

Requirements

To be successful in this role, you should meet the following requirements:

• Should have prior experience of managing a 3rd party in the capacity of an engagement manager or as an IT PM managing 3rd party delivery or as a service owner managing the ownership of a 3rd party service
• Should be able to lead service and performance reviews of 3rd party
• Should have good understanding of the 3rd party technical review process i.e. cybersecurity review
• Should be able to lead projects with 3rd party.
• Should have working knowledge of atleast one cards processing platform.

Mandatory Skills:

• prior experience of managing a 3rd party in the capacity of an engagement manager or as an IT PM managing 3rd party delivery or as a service owner managing the ownership of a 3rd party service

Relevant Experience:

• Prior experience in Project and Program Management
• Prior experience in cards industry
• Hands-on exposure in managing 3rd party solutions / platforms
• Awareness of infrastructure, integration, data, messaging and security used in 3rd party cards system
• Customer and business outcome centered, with a data informed approach to decision making.
• Proactive and with the stamina to operate in a fast-paced, large, transforming and matrix organisation.
• Excellent communication skills in fluent English.
• Experience in Agile & SAFE

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India