JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are currently seeking a Project Manager, Technology Success \xe2\x80\x93 Technical Writer to deliver high-quality, effective technical documentation for Corporate Real Estate (CRE) technology accounts to join our JLL Technologies Program and Project Management Team. As Technical Writer, you\xe2\x80\x99ll have responsibility for working with clients\xe2\x80\x99 real estate technology teams globally to develop and deploy multiple projects related to CRE technology adoption and change management. The Program Manager is accountable for quality and consistent delivery, on time, in scope, and in-budget. The Program and Project Management team is a client-facing team that specializes in delivery of complex CRE technology projects to JLLT clients, inclusive of change management, training and technology success and adoption.
What this job involves
As a Project Manager \xe2\x80\x93 Technology Success, you will be directly responsible for:
Working in tandem with the technology implementation teams and client stakeholders, drive successful technology adoption through formal change management, communications, and training methodologies
Deliver high-quality, effective technical documentation for non-technical end-users covering a variety of technologies and processes, including but not limited to:
Document Standard Operating Procedures (SOP) for a variety of technology programs
Develop process flow diagrams that layer in people/process/technology
Develop operational and project-specific documentation as needed, including, but not limited to, process description, workflows, and quick reference guides.
Create new project documentation templates
Review and update existing templates
Write change management communications
Write training documentation
Coach Tech Project Managers and Business Analysts on whitepaper strategy
Provide peer review of whitepapers and other technical documentation

Perform high quality program and project management ensuring a strong governance, thorough documentation, and efficient communication. (Project framework, comprehensive project plan, quality meeting minutes, status updates, risk management plan, budget tracking and management, scope management, steering meetings\xe2\x80\xa6)
Proactively manage stakeholder expectations and program/project risks.Effectively communicate with and influence senior stakeholders.
Facilitate frequent meetings with regional end users to understand level of adoption, pain points, and develop plans to improve user experience and drive adoption
Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption

Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making

Sound like the job you\xe2\x80\x99re looking for? Before you apply it\xe2\x80\x99s also worth knowing what we\xe2\x80\x99re looking for:
A Bachelor\xe2\x80\x99s degree from an accredited institution, Master\xe2\x80\x99s degree preferred
5+ Years of progressive technical writing experience
3+ years effectively leading complex change initiatives.
Experience with corporate real estate functions highly desirable
Ability to thrive in a high-pace environment
Ability to work across global time zones as required
Strong consultative skills
Strong written and verbal communications skills; ability to maintain excellent communication skills with the ability to effectively communicate with multiple stakeholders.
Self-motivation and desire to always deliver with excellence
Be an organized, detail-oriented, reliable owner
Experience working in large global organizations with complex technical environments as well as dealing with internal and external customers, service providers and vendors
Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams.
Ability to operate independently with general guidance
What you can expect from us
We succeed together\xe2\x80\x94across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.