Job Description

JOB DESCRIPTION Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes: Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures of Outcomes: Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected: Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation and Resource Planning: Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management: Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue management: Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management: Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test and Defect Management : Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools & Techniques: Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance: Tailor organization\'s quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge: Understand how the proposed solution meets client requirements Technology Concepts: Understand customer\'s technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management: Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models: Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM): Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning\'s from the project are contributed to the KM repository Account Management Processes and Tools: Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring: Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development and Organizational initiatives: Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development: Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples: Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples: Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer aligning the deliverables to meet those standards Additional Comments: . Prepare Project Plan, Scope, Schedule, Risk management and execute project on time, scope and on budget. . Should facilitate Agile ceremonies including Daily Stand-up, Sprint Planning, Sprint Retrospective, Sprint Release and Product Backlog grooming. . Should be able to Provide Reports on project progress, offers viable solutions and opportunities as they arise. . Ensure that business requirements for the new system are captured, understood and prioritized in agreement with stakeholders across the group applying business methodology to resolve conflicting interests. . Identify and document changes (User Stories) to the application flows that will be necessary to support business requirements within and downstream of the reporting application. . Ensure smooth transition (Change Management) from old legacy system to the new one and minimize impact on business and users define project scope and maintain all project documentation (project plan, risk register, issues log etc.). . Build and maintain RAID logs (Risks, Assumptions, Issues and Dependencies) prioritizing and creating mitigation plans to minimize impact and escalate business critical issues in a timely manner. . Proactively and effectively question Consultants, Operations and Customers to understand the project and then deliver the project to agreed methodologies and standards Ensured team adherence to Scrum practices facilitated all daily and periodic Scrum events including daily stand-up, sprint planning, sprint retrospective and sprint review meetings. . Should be able to work with stakeholders (Product owners) and management to raise issues, identify obstacles and recommend solutions to ensure the success of project deliverables. . Should be able to manage entire gamut of implementation projects including defining scope, estimating effort & timeline, developing project road map, driving timely project delivery, tracking progress, highlighting risks, and driving mitigation. . Quality and Delivery responsibility of the multiple sub-projects within the project. . Setup Scrum teams, requirement planning, review of product backlog, Sprint Planning . Participating in design discussions governance with stakeholders and internal reporting. . Experience in handling end to end project planning, Functional Lead Consultant and Functional Testing, especially in the MS CRM domain. . Day to day interaction with business to discuss activities includes validating CRM capabilities of system ranging from Reports, Account, Opportunity, Adviser\'s entities covering Sale, Marketing, Service Module of CRM. . Works with the team members in the implementation of the business requirements and helps them in resolving design and technical issues during development and deployment. . Handles Configuration and Build Management in the project, Having work experience- on Reporting services.

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