Job Description

WORK OPTION: Not Applicable

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2023-24 season featured a record 125 international players from 40 countries and territories. NBA Digital\'s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA\'s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.

Position Summary:
This position is responsible for the quality assurance of NBA digital products across multipleplatforms with an emphasis on mobile applications, web and connected devices.

The Project Employee, DOC will track the delivery of various NBA and WNBA video assets on theseplatforms and escalate any issues through the proper channels during the postgame window whichtypically occurs overnight hours.

Major Responsibilities:

• Full end-to-end tracking of Live-To-VOD process for all NBA video assets across suite ofNBA products
• Conduct nightly tracking documentation highlighting delivery status of Live-To-VOD assets
• Communicate with other operating groups, including real-time troubleshooting andescalation for delivery of Live-To-VOD assets
• Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digitalproducts
• Quality control of the NBA, WNBA and NBA G League digital products across a variety ofplatforms including web, mobile web, iOS, Android and connected devices
• Generate reporting catered to new initiatives and features dedicated to supporting NBAteam integrated and locally accessed direct to consumer live and VOD streams
• Execute incident management escalation procedures including issue intake, triage,mitigation and stakeholder management during the lifecycle of all issues impacting theNBA\'s owned and operated digital products
• Utilize game operations tooling to assess the quality of premium VOD assets and performmanual overrides to help mitigate potential issues
• Research new digital technologies to support new innovation opportunities for NBA,WNBA, NBA G League and 2K League Identify product and/or design flaws to beaddressed by the Product Development teams
• Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digitalofferings from across the sporting landscape, both domestically and internationally
• Assist with the production of actionable insights to support product and content decisions
• Own of data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

Required Skills/Knowledge:

• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Passion for delivering world-class online, mobile, and application experiences for sportsfans
• Comfortable proposing new ideas among various internal stakeholders and business units,and collaborating with design, technical, programming, marketing, and sales teams
• Willingness to work overnights and weekends
• Experience with incident management and/or customer support tooling is preferred (e.g.Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles andconnected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Excellent communication and interpersonal skills

Education:
Bachelor\'s degree required

Salary Range: [[981,000 - 1,962,000 INR]]

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About the NBA
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries. NBA Digital\'s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms. Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

NBA