Job Description

DESCRIPTION Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time. As a WFM Program Manager, you will create efficient, implementable headcount plans based on long term forecasting. You will help ROC with variable cost budgeting to meet the Financial goals and for scaling so that we identify the optimal levels of operations to be able to meet the volume demand. You will work closely with Finance, business, operations and recruiting teams to ensure that the right headcount is available to meet business needs. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. You will be responsible for developing long term OP planning, 3YP (three-year vision plans) and strategic roadmaps for volume forecasting and resource planning. An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination. Key job responsibilities Responsibilities include, but are not limited to: 1. Timely and accurate delivery of headcount plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site. 2. Create hiring plans and govern the process by coordinating with involved teams like recruitment, training and operations. 3. Create estimated capacity to deliver against forecast basis on the derived headcount plan. 4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA standards. 5. Deliver cost efficient HC plans and driving hiring demands for the ROC Ops organization. Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness 6. Work in partnership with Operations, Change Management, Recruiting, Training, Finance, and Business Teams to drive the strategic direction of Amazon\'s ROC capacity planning (long-term) network strategy. 7. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelor\'s degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL PREFERRED QUALIFICATIONS - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Data management & data quality control experience with experience pulling and analyzing large sets of data in order to drive improvements and make business decisions

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