Job Description

Overview:TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.Job Title: Program Manager ILocation: HyderabadDuration: 8 MonthsJob Type: ContractWork Type: Onsite:The top 3 responsibilities:

• Use data analyses to develop solutions to improve customer experience and to guide business decision making
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Work with business and tech teams to meet business requirements
• Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development.
• Follow established methods on projects & drive operational controls for all projects and teams
• Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas.
• Identify and handle risks in relation to Business Services underpinning business processes
• Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship.
• Ensure insights from Experience Analytics is provided to relevant partner
• Responsible for the end-to-end process related to PR creation, Approval and PO Amendments.
• Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global client employees.
• Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
• Prepare process metric by studying data and provide deep dive analysis on major contributors
• Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

Leadership Principles:

• Learn and Be Curious, Ownership, Insist on the Highest, Deep Dive

Mandatory Requirements:

• Bachelors/Masters (MBA) with 3-5 years of experience in Procurement Operations and/or Accounts Payable
• Experience in P2P in large multi-national organizations is a must
• Strong Stakeholder Relationship Management focus (both Internal / External).
• Strong interpersonal skills - including written and oral communication skills
• Excellent Microsoft Office skills, including a strong working knowledge of Excel
• Problem solving ability and passion for big data
• Excellent communication and data presentation skills

Education or Certification:

• Bachelors/Masters (MBA)

TekWissen Group is an equal opportunity employer supporting workforce diversity.