Job Description

Program Manager - Digital Customer Experience

This role has been designated as \xe2\x80\x98Edge\xe2\x80\x99, which means you will primarily work outside of an HPE office.

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HPE Pointnext Services is seeking motivated candidates with a passion for creating customer and user-centered services experiences for HPE\xe2\x80\x99s next-generation digital support platform. You will help accelerate the digital transformation of HPE support and services by functioning as a servant leader and coach for select Agile Release Trains (ART). You will facilitate the ART events and processes and assist the teams in delivering delightful engagements that can predict customer needs while delivering consummate support. We are an agile team and use a lean approach to product design, where we validate product ideas with users early and often.

Provides support and/or lead teams through the Engineering development process and implementation of company\xe2\x80\x99s products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc.

In a typical day as a RTE/Program Manager you would:

Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering.

Develops and directs the development of schedules, critical deliverables, budget, resource allocation plans, and other support requirements for the assigned program.

Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.

Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules

Drives innovation and integration of new technologies and quality initiatives into projects and activities in the engineering organization.

Drives relentless improvement to optimize the flow of work through the ART\xe2\x80\x99s

Assess and support the improvement of customer-centricity, built-in quality, DevOps, and Release-on-Demand practices.

Coach the lean-agile mindset and practices to members of the agile release train, including scrum masters, Product owners, agile team members and business owners

Leads and provides guidance and mentoring on Lean/Agile transformation.

Education and Experience Required:

Bachelor\'s or Master\'s degree in Business Management, Engineering, Computer Sciences, or equivalent.

SAFe / Agile Certification preferred.

PMP/PMI certification preferred.

Typically 6-10 years experience.

Knowledge and Skills:

Extensive experience with using project and program planning tools and software packages to create, manage and track project results.

Knowledge of SAFe/Agile methodologies.

Excellent analytical and problem-solving skills.

Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources.

Excellent written and verbal communication skills; mastery of English and local language

Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.

Join us and make your mark!

We offer:

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element! Want to know more about it?

Then let\xe2\x80\x99s stay connected!

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Job: Engineering

Job Level: Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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