Job Description

Customer Service, Spares and support program, to create new roadmpas and entitlement packages for after-sales service and support.

• Partnering with business units to develop scalable tools and processes for aftermarket services/spares operations supporting new service products and programs.
• Implementing roadmap for initiatives to achieve global program objectives and ensuring structural capability to support the programs.
• Driving collaboration across global organization to solve complex business problems, build innovative solutions and improve operations.
• Leading execution of critical projects, mitigating risks, ensuring compliance with timelines, and delivering results aligned with business goals.
• Managing documentation and supporting customer service processes such as quotes, pricing, order processing, warranty assessments, and returns.

Candidates with 10+ years of Field Service/Spares Mgmt in a Global setup applyCandidates with relevant experience in Capital Equipment industry apply

• Master's degree with 8+ years of experience or Bachelor's degree with 12+ years in customer service operations or field service management.
• Hands-on experience with Field Service management solutions (MS Dynamics or SAP) along with Customer Entitlement Management.
• Strong project management, communication, and quantitative skills.
• Experience of working in a Global Setup, and FSM for complex systems like Capital Equipment, Heavy Engineering, or similar systems.

Our Client is a Leading MNC in the Semiconductor industry, building state-of-the-art technology for Wafer manufacturing

• Opportunity to lead global programs in a high-impact role with a leading semiconductor brand.
• Hybrid work model with competitive remuneration and career growth.

Skills Required