Job Description

DESCRIPTION

Job summary
Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the Advertiser Support Global Command Center (GCC) team is looking for someone to fix the issues impacting advertiser experience in real time and plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of ream time management processes.
Ads Command Center is the command center for Amazon Advertising business with core responsibility of real time service level management (advertiser experience), occupancy management (cost) and associate experience management. In addition to the core responsibility outlined above, GCC is also responsible for incident management to mitigate risk to advertiser experience. With a view on continuous improvement, GCC also drives multiple projects aimed at standardization & automation of real time management processes.
We are seeking an entrepreneurial and motivated individual with a strong operations and project management background, a passion for customers, exceptional communication skills and a logical mindset with attention to detail.

Key job responsibilities
1. Continuously monitor the real time network performance and take actions to mitigate any risk to metrics and advertiser experience
2. Support the GCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and advertiser experience
3. Manage high severity incidents by running conference calls with different teams to mitigate risks to metrics, advertiser experience and associate experience
4. Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities
5. Plan and execute identified projects by working with various teams
6. Comfortable in writing daily business review documents and creating reports for senior leadership
7. Dive deep into data/process, identify problems and identify solution and present to leadership
8. Creating mechanisms to maintain healthy advertiser and associate experience along with strong documentation (SOP creation)

BASIC QUALIFICATIONS

1. Bachelor's degree with good academic record
2. 2+ years of operations and project management experience
3. Demonstrated ability to work in a team and assist team members on complex issues
4. Ability to communicate findings and concepts to Senior Leadership
5. Moderate dive deep, data interpretation, logical reasoning and analytical skill set
6. Proficient in MS Excel, SQL and working on databases (good to have)
7. Flexibility to work in a 24x7 environment with split week offs

PREFERRED QUALIFICATIONS

Ability to manage ambiguous situation and projects
Enjoys driving projects and initiatives forward, finds a way to get to "yes"
Experience working with a high-growth, fast paced company
SQL, VBA, Python or any other programming language