Job Description

Customer Service and Support

Location

Gurugram, India

Job Title:


Professional I, Sales Engineer



Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.

Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections. Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer/partner environments Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as: whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution Leverage technical expertise to provide best practice counsel to optimize advanced technical products effectiveness

THER CRITICAL FUNCTIONS AND RESPONSIBILTIES

Ensure customer data is accurate and actionable using Salesforce.com (SFDC) systems Leverage 3rd party prospect and account intelligence tools to extract meaningful insights and support varying client needs Navigate, analyse and interpret technical documentation for technical products, often including Customer Cloud products Enhance skills and knowledge by using a Learning Management Solution (LMS) for training and certification Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects Offer thought leadership in the advanced technical solutions, such as cloud computing Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials

Collect and codify best practices between sales, marketing, and sales engineers

Preferred candidate profile

Required Qualifications

Bachelors degree in Computer Science or other technical field, or equivalent practical experience (preferred) 3-5 years of experience serving in a technical Sales Engineer in an advanced technical environment Prior experience with advanced technologies, such as: Big Data, PaaS, and IaaS technologies, etc.


Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.

Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work

Location:


IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors
Language Requirements:


English
Time Type:


Full time

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