Job Description

:

• Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.
• Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
• Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
• Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
• Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
• Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Three or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems
• Experience working with computer systems and their use

• Project management skills
• Analytical and problem solving skills
• Basic accounting skills
• Interpersonal skills to interact with customers and team members
• Organization and time management skills
• Communication skills
• Ability to work independently and as part of a team
• Willingness to travel

• Office environment