Job Description

o Skill: Shell/perl/python scripting o Unix - Strong o SQL - Strong Primary Responsibilities: Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management o Build extensive business and application knowledge required for supporting client facing applications o Diagnose and resolve application issues to ensure optimal performance and usability o Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact o Provide root cause analysis with recommendations for improvements o Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions o Interface with clients and other technology teams to provide governance and control around the production environment o Manage / Drive outage calls and significant incidents; coordinate communications financial controllers and IT groups o Act as a primary escalation/communication point between Application development teams and Business Units Required Skills: Strong coding/scripting skills: Python / Perl / Shell o Deep understating of Database Concepts, SQL Queries and Database Performance o Strong debugging and problem-solving skills o Good understanding of Infrastructure (Windows/Unix), Networking concepts and protocolso Exposure to highly Distributed, High availability, Fault tolerant Systems o Nice to Have o GIT / Jenkins / Ansible / Grafana o Splunk / Prometheus/ Loki o Agile methodologies (Scrum, Kanban)o Familiarity with Java and web/client-server applications o Familiarity with the principles of System/Site Reliability Engineering (SRE)o o Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, Dynatrace

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