Job Description

Global Wholesale Banking Technology & Operations (GWBT&O) team in India.


An opening exists for an experienced production support role within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be part of Informatica Production Support team. He/she will work on and ensure that all Job failures are addressed immediately, and batch process completes on time/within defined SLA. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Responsibilities
This position is a hands-on technical role that requires the analyst to be able to support batch process in the production environment and also provide release and health-check/monitoring support. The analyst will have strong Informatica experience as well as Oracle PL/SQL and unix scripts. Should be well versed with production support process and best practices
Hands on experience in Production support role
Provide application support in accordance with standard guidelines within the agreed SLAs.
Debug and identify production issues by analyzing code, complex SQL queries & stored Procedures
Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues and network issues
Partnering with Dev teams to resolve issues and drive problem management
Monitor performance trends, system stability and trigger preventive actions

Requirements
Education: B. E, B.
Certifications If Any: NA
Experience Range: 6 to 8 years
Foundational Skills:
In-depth Informatica experience
Strong experience on Oracle PL/SQL and UNIX Shell scripting
Comprehensive understanding of Data Modeling & Data Warehouse concepts
Hands on experience in handling daily batch process, failures, and performance issues
Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
Flexibility to work in a shift environment (no night shifts)
Ability to multi-task and adapt quickly to changes in priorities
Excellent spoken and written English and clear oral communication skills

Desirable
Hadoop
ITSM Remedy
ITIL
Education: Any Graduate
Industry: Banking

Skills Required