Job Description

About the Role



As a Production Quality Management Engineer at Uber, you'll play a key role in improving the reliability, safety, and operational excellence of Uber's services. You'll help ensure our systems meet production standards by working on tooling, automation, and process improvements that reduce risk and elevate the quality of engineering execution.



This is a hands-on, collaborative role that offers the opportunity to work across engineering teams, contribute to real-time reliability efforts, and grow your technical and operational expertise.



What You'll Do

1. Support Production Readiness:

Participate in incident reviews, postmortem processes, and quality audits. Help enforce production standards across services.

2. Contribute to Metrics & Automation:

Build or improve tools and dashboards (e.g., Tableau, SQL-based) to monitor reliability, measure SLA adherence, and identify improvement opportunities.

3. Collaborate Across Teams:

Partner with engineers in Platform, Infrastructure, and Compliance to align on reliability practices and implement production safeguards.

4. Improve Engineering Workflows:

Help maintain runbooks, lockdown policies, readiness reviews (PRR), and alerting hygiene to streamline operational practices.

5. Learn from Experience:

Shadow experienced engineers, attend architecture reviews, and gain exposure to high-severity incident handling and quality programs.



Basic Qualifications



1. Bachelor's degree in Computer Science, Engineering, or equivalent experience.

2. 3+ years of experience in software development, operations, incident management, or production engineering.

3. Comfortable writing basic SQL and/or Python scripts to extract and analyze production data.

4. Strong communication and documentation skills, with attention to detail.

5. Interest in systems reliability, incident management, and continuous improvement.



Preferred Qualifications



1. Experience working with incident tracking systems (e.g., Jira, PagerDuty) or monitoring platforms (e.g., Tableau, Grafana, Prometheus).

2. Exposure to production support, quality assurance, or DevOps environments.

3. Familiarity with topics such as SLAs, SLOs, alerting, or postmortem workflows.



What You'll Gain



1. Mentorship from senior production engineers and reliability experts.

2. Deep exposure to production systems, incident operations, and quality tooling at scale.

3. The chance to make a measurable impact on Uber's global reliability posture.

4. Career growth opportunities through learning, cross-functional collaboration, and ownership of real-world problems.



About the PQM Team



The Production Quality Management (PQM) team ensures Uber's services operate with high reliability and efficiency. We:



1. Build tools and dashboards to monitor and improve production quality.

2. Lead initiatives to standardize quality and reliability policies and processes.

3. Partner with teams across Uber to embed operational excellence into engineering culture.