Job Description

Company Description
Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler - including amazing brands like General Electric, Nestle, NBC, and NATO - and more than 13 million people across more than 200 countries are protected by our systems every single day. We are a well-funded Software as a Service company and are growing extremely fast, which means incredible career and growth opportunities for passionate and talented people that are ambitious and driven to be the best. We’ll offer you an opportunity to make a difference, and you will get to work in a fun, fast paced environment where you can excel at what you do and create.


RESPONSIBILITIES:

• Provide second line phone/email consultation to independently debug complex security/network problems.
• May participate in a 24x7 Support Operation and 24x7 on-call rotation.
• Interface with Engineering and assist the customer with testing or troubleshooting.
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
• Assist in developing on-going training programs for the department.
• Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
• Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
• Other duties as assigned

Qualifications
REQUIREMENTS:

• Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.
• Experience with operating systems such as Linux, Unix and Free BSD.
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Treaceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Working knowledge of Apache and IIS Web Server administration
• Working Knowledge of networking and security products and enterprise Network Infrastructure.
• Familiarity with: o Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated.

QUALIFICATIONS: Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications.
Additional Information
Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.