Analyze problems reported runtime, diagnose and do occasional code fixes with low to medium complexity
Work with developers to identify and resolve more complicated problems
Address urgent issues quickly, work within and measure against customer SLAs
Adapt installer, shell scripts and perl scripts and aggressively automate manual / repetitive tasks through scripting.
Automate scripts / tasks for reporting and maintenance; and build anomaly detectors where ever applicable
Provide feedback from customer users to the team
Maintain on-going record of problem analysis and resolution activity in an on call tracking system.
Proactively monitors production and non-production environments and applications. Fix any issues in the same.
Be proactive and independent in monitoring, identifying and fixing issues
Develop smaller complexity features/enhancements in existing system components
Mandatory Skills: 1. Strong experience in MYSQL and writing SQL queries 2. Prior experience in the production support 3. Automation scripting: More advance tools preferred; Ex: Python, perl.
Desired Skills: 1. Prior programming experience; Java preferred 2. Good written and oral communications skills. 3. Familiarity in Storm, Zookeeper, Kafka, Elastic Search, Aerospike, Redis, HBase, Aesop, My SQL
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