Associate Product Support Engineer
Year India, India
Job Description
Be part of something bigger
Nextuple operates a platform for retailers to run flexible fulfillment of their digital orders, the company provides Omnichannel-as-a-Service with several apps and microservices. Intuitive apps allow retailers to manage seamless fulfillment experiences through solutions for visibility, monitoring, anomaly detection & predictive analytics. An API-first architecture and an expansive ecosystem of partners means retailers can deploy fast and flexible omnichannel with ease. Learn more at www.Nextuple.com. As a Product Support Engineer, you will be a part of the Nextuple Engineering team that is building high-quality enterprise-class software for the retail industry.Location: India
Job Requirements
- Responding to customer-reported issues in a timely manner.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues related to Nextuple SaaS products.
- Actively monitoring the Nextuple deployment infrastructure and analyzing/reporting any anomalies.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and L3 Engineering teams.
- Leveraging Knowledge based articles for problem resolution and creating new ones.
- Collaborating effectively with a distributed team.
- Prioritizing and managing several open issues at one time.
- Working in shifts that may include nights, weekends, and holidays depending on rotation.
Essential Skills & Qualifications
- Desire to make a career in Product Support.
- Aptitude for problem-solving.
- Attention to detail and diligence.
- Ability to diagnose and troubleshoot technical issues related to Cloud-based SaaS applications.
- Strong interpersonal communications skills.
- Graduate in Engineering / Computer Applications or equivalent.
Desirable Skills
- Product Support / Technical Support / Customer Support experience, preferably in a Cloud-based Software product company.
- Knowledge of Microservices & cloud-based deployment architecture.
- Familiarity with the retail industry domain.
Get in Touch
To apply for this opportunity, Kindly share your resume to careers@nextuple.com
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Job Detail
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Job IdJD2874189
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear