Job Description

Documenting and implementation of business processes, workflows, policy and procedures based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs . Liaisoning with stakeholders like Compliance / Risk / Product / Legal etc. to gather information. . Identification and Review of existing processes for revision / updation. . Providing tailor made solution to Branches for specific business requirements. . Interacting with customers for gathering feedback. . Provide assistance to product / operations /management. . The team member will be responsible for the documentation of business processes, workflows and training material. . Any process / policies impacting Retails Liabilities customers will have to be routed through this Team. . Handling query desk for quick resolution of queries / clarifications raised by channel Description for Internal Candidates Job Requirements: . In depth knowledge about Asset Products esp cards and Operations and processes . Discussion with Subject Matter Experts (SMEs) to understand work functions and processes and gather information . Develop materials to document operational end-to-end process flows . Summary recommendations from SMEs for process improvements and other findings . Should be able to think proactively for process changes from Business Process Re-engineering perspective . Should be aware of competitive practices. . Knowledge of Regulatory Guidelines . Strong Communication skills . Assertive attitude . Good analytical skills & eye for details . Keen eye for market intelligence and competition. .Strong follow up ability & keenness

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