Job Description

Job Title: Payment Product Manager


Location: Mumbai, India


Department: Consumer Bank - Liabilities & Payment Product


Reports to: Product Head - Consumer Payments


Role Overview


We are seeking an experienced and innovative Payment Product Manager to drive the strategy, design, and execution of a part of our payments portfolio, including UPI, BBPS , AEPS, IMPS , ONDC, PPI/wallets, E-banking and other retail payment solutions. The role requires a blend of business acumen, product management expertise, deep understanding of the Indian payments ecosystem, and strong stakeholder management.


Key Responsibilities


1. Product Strategy & Roadmap


Develop and own the product vision and roadmap for digital payments across consumer segments. Align payment product strategy with RBI guidelines, national payment system initiatives, and internal business goals. Identify market trends, customer needs, and competitive intelligence to drive product innovation.
2. Product Development & Lifecycle Management


Lead end-to-end product development from conception to launch, including feature definition, design, testing, and continuous improvement. Own and manage a part of payment products such as UPI, AEPS, IMPS, NEFT, RTGS, BBPS payment solutions.
3. Regulatory & Compliance Management


Ensure adherence to RBI regulations, NPCI guidelines, and all applicable payment systems laws. Work closely with compliance and risk teams for product approvals and audits.
4. Cross-Functional Collaboration


Partner with Technology, Operations, Risk, Compliance, Legal, Marketing, and Sales teams to deliver seamless payment solutions. Liaise with external partners such as NPCI, NBBL and fintech service providers for integrations and product enhancements.
5. Customer Experience & Growth


Drive adoption and usage of payment products through intuitive UI/UX design, loyalty programs, and targeted campaigns. Track and analyse performance metrics to improve transaction volumes and revenues while reducing customer attrition and payment failures.
Required Skills & Qualifications


Education:


Graduate in Business, Finance, or Engineering; MBA or equivalent preferred.
Experience:


7-12 years of experience in payments, banking, or fintech industry. Proven track record in launching and managing successful payment products in the Indian market.
Technical & Domain Knowledge:


In-depth understanding of Indian payment systems (UPI, IMPS, NEFT, RTGS, BBPS ++ ). Awareness of RBI/NPCI regulatory frameworks and compliance requirements. Familiarity with APIs, fraud detection tools, and banking platforms.
Soft Skills:


Strong analytical, problem-solving, and decision-making abilities. Excellent stakeholder management and collaboration skills. Ability to lead cross-functional teams in a fast-paced environment.
Key Performance Indicators (KPIs)


Growth in transaction volumes and active users across payment products. Reduction in payment failures and dispute rates. Timely compliance with RBI/NPCI guidelines. Customer satisfaction and NPS scores for payment services. * Successful launch of new payment product/features within budget and timelines.