Job Description

Job role

• Digital Journey Ownership:

Design and optimize end-to-end digital journeys for LAS
Collaborate with UI/UX, technology, and operations teams to ensure seamless customer experience across platforms (web, mobile, API).

• Platform & System Integration:

Lead integration efforts with internal systems (LOS, LMS, CRM) and external partners (RTAs, depositories, channel partners, aggregator).
Define and manage APIs, data flows, and automation to enable real-time processing and decisioning.

• Partnership & Ecosystem Development:

Identify, evaluate, and onboard digital partners, Fintech's, and aggregators to expand business / loan book.
Negotiate commercial / pricing and operational terms with partners to drive mutual growth.

• Product Strategy & Innovation:

Monitor market trends, customer behaviour, and competitor offerings to identify new opportunities.
Drive product enhancements, and digital innovations.

• Business Performance, CRM & Compliance:

Track KPIs such as digital adoption, TAT, conversion rates, and partner performance.
Ensure compliance with regulatory guidelines and internal risk policies.

Skills Required