Job Description

Define and drive chat fundamentals for the mobile app, focusing on First Time Resolution (FTR), satisfaction rate, and time to load. Establish and monitor key metrics: FTR, satisfaction rate, load time, and responsiveness. Design and run evaluations (A/B tests, live experiments) to continuously improve chat quality and performance. Partner with engineering and design to deliver a robust, scalable, and secure mobile chat experience. Use data and customer feedback to inform decisions and iterate rapidly. Embody our Culture and Values Bachelor's Degree AND 2+ years experience in product/service/program management or software development OR equivalent experience. Experience in fundamentals on web or native apps. Solid analytical skills and experience running evaluations and experiments. Excellent collaboration with cross-functional teams. 6+ years in product management, with experience in native mobile apps. Experience with AI-powered applications with focus on mobile apps. Familiarity with mobile analytics and experimentation. Demonstrated success launching v1 products and scaling adoption.

Skills Required