Job Description

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Job Category Product

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Salesforce Messaging Product team leads the charter to help Businesses connect with their end users in their preferred channel through rich, conversational AI driven experiences. These experiences are delivered through Salesforce Apps and the Messaging PM team is focused on enabling Mobile Messaging channels (SMS, WhatsApp, RCS, etc.) for all of Salesforce Apps.

Messaging Product team is seeking an experienced, techno-commercial candidate for Senior Director, Product Management. The role will be responsible to drive the SMS product global expansion, commercial pricing & packaging and managing global ecosystem partnerships.

Responsibilities

As a Product Leader in Mobile Messaging Product team,

Your focus will be to drive development of SMS product roadmap & global offer expansion delivering growth, profitability and innovation

You will own & drive Salesforce product strategy of working with SMS ecosystem partners (Aggregators, Hubs and MNOs) and managing key strategic relationships to help deliver on business objectives

You will own & drive Salesforce strategy of integrating with relevant OTT channels (WhatsApp, Line, Viber, Wechat, etc.) and managing key strategic relationships to help deliver on business objectives

You will drive adoption of SMS & OTT channels into Salesforce App offerings to solve customer use-cases including pricing & packaging and GTM enablement

You will develop & own Salesforce Bring Your Own (BYO) messaging channel product vision, roadmap and execution delivering an integrated messaging experience for Businesses

You will cultivate internal relationships across functional areas including Engineering, Support, UX, Sales, Product, Marketing, Finance, Legal to drive the success of your product.

Reasons to join

Impact - your work will be used by thousands of customers, including Fortune 500 companies.

Technology - you will be working with consumer-scale big data and analytics technologies.

People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!

Broad Exposure - you\xe2\x80\x99ll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.

Learning - you will join a highly cross functional team who interact with all parts of the business every single week.

Customer Success - You will work in an organization highly focused on delivering customer success throughout their lifecycle.

Culture - Salesforce is a great place to work where there\xe2\x80\x99s open and honest communication with our Ohana culture.

Required Qualifications

14+ year experience in product management with a technical background in SaaS, CPaaS domain

Understanding of enterprise CRM products, customer journey builders & messaging

Deep technical & commercial understanding of Mobile Messaging channels & ecosystem business models

Business and commercial expertise with technical know-how of APIs

Skilled communicator who is just as comfortable having technical discussion as well as formulating and presenting business concepts with customers and internal teams.

Proven ability to influence and coordinate cross-functional teams to execute against a plan.

Strong analytical abilities and structured in your daily work with attention to detail.

Preferred Qualifications

Working knowledge of the Salesforce products and architecture; bonus if prior experience of working with Marketing Cloud or other leading MarTech platform(s)

Proven ability of negotiating product partnerships to launch partner-based features or products; bonus if prior experience negotiating with Mobile ecosystem partners and/or OTT providers.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

\xef\xbb\xbfSalesforce welcomes all.

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