Job Description

We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
?Research & Development?
This role forms part of the PLM Business Support team within Global R&D and supports the day-to-day operations of our PLM platforms. The role provides front-line support to end-users and contributes to business process documentation, data quality management, and system improvement initiatives.
About the role
To provide essential user and data support across our PLM platforms, ensuring consistent system performance, high-quality data, and a positive end-user experience. This role is a critical contributor to operational stability and future system transformation.
Your responsibilities

• Provide first-line support to PLM users, troubleshooting issues and escalating as needed.
• Document and track system incidents and recurring issues to support IT&D partners with root cause analysis.
• Support system testing and validation during upgrades, enhancements, and migrations.
• Assist in gathering user feedback and translating it into requirements for future enhancements.
• Maintain and update SOPs, work instructions, and training materials.
• Assist in onboarding new users and delivering training sessions to build user confidence and system fluency.
• Perform routine data validation, cleansing, and quality checks to support process integrity.
• Support data migration activities and cross-platform alignment efforts.
• Collaborate with senior team members to contribute to knowledge sharing and continuous improvement.

The experience we're looking for

• Foundational knowledge of PLM systems or related digital platforms in a business or technical support capacity.
• Strong attention to detail and an interest in data quality and system functionality.
• Good communication and interpersonal skills with the ability to engage a global base of end-users effectively.
• Willingness to learn and apply system knowledge to support business processes.
• Experience in user support, data entry, or training delivery is desirable.
• Ability to work collaboratively across teams and adapt to evolving priorities.

Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Skills Required