Job Description

EUC & Identity Product Ownership

• Work closely with senior management and business units to align EUC strategies with organizational goals to enable the business in its ambitions and ensure an effective and fit-for-purpose strategy and management of licenses in the whole area of responsibility.
• Define and manage the roadmap for end-user devices (laptops, desktops, mobile devices, peripherals) and associated infrastructure (image management, patching, endpoint protection, device provisioning)
• Own and evolve the enterprise Identity & Access Management (IAM) services, including user provisioning, authentication, single sign-on (SSO), and privileged access controls
• Champion the shift toward a modern workplace, leveraging cloud-based identity solutions (Azure AD), mobile device management (Intune), and Zero Trust security principles

Infrastructure & Service Delivery

• Oversee the global device and identity infrastructure, ensuring high availability, security, and scalability
• Lead lifecycle management for all endpoint technologies, including standard builds, device refresh cycles, and decommissioning
• Ensure EUC platforms are compliant with security policies, regularly patched, and resilient against threats
• Optimize performance and end-user satisfaction through continuous monitoring, automation, and service improvement initiatives

Commercial & Vendor Management

• Own all contracts, license agreements, and vendor relationships related to EUC and Identity platforms (e.g., Microsoft, Dell, Lenovo, Apple, VMware, Jamf)
• Manage the EUC and Identity cost base for a user population of approximately 5,000 employees, driving financial accountability and cost optimization
• Lead annual budget planning, software renewals, and contract negotiations in collaboration with Procurement and Finance teams

Governance & Compliance

• Enforce governance frameworks across endpoint and identity environments, ensuring regulatory compliance and audit readiness
• Collaborate closely with IT Security, Risk, and Compliance teams to align identity and device infrastructure with organizational security policies
• Maintain detailed records and reporting for asset utilization, software licensing, and user access management across the EUC ecosystem

Stakeholder Engagement & Leadership

• Act as a trusted advisor to IT leadership and business units on EUC and Identity-related services and strategy
• Provide product and technical leadership to cross-functional and offshore teams within the Pune ODC, ensuring smooth delivery and operations
• Foster a user-centric culture, actively collecting feedback to enhance the digital workplace experience

Skills Required