Job Description

Role Title: Product Engineer, EIS (L09) \xe2\x80\x8b

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites.

Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance

and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organization Overview:

Enterprise integration Services team plays pivotal role in connecting different Systems and applications within an organization. This team specializes in designing, implementing, and maintaining integration solutions that enhance business functionality. EIS Astra is the Enterprise Managed File Transfer Service which provides Synchrony business systems secure, automated file transmissions with internal teams, external partners, clients and suppliers.

Role Summary/Purpose:

Provide daily operational support for transaction monitoring, creation/maintenance of translation maps and jobs streams, supporting relationships. This individual will also be responsible to participate in new project activities which include evaluation of new products, planning, testing and roll-out.

Key Responsibilities:

Responsible for leading business partners and IT partners in the appropriate usage of the product.

Work with internal and external user communications to ensure EDI documents are transmitted on time and processed successfully

Implement and maintain Connect Direct solutions for secure and efficient file transfers.

Assist in developing solutions that meet the Synchrony Financial business requirements to improve efficiency, timeliness, accuracy and availability of information for planning and decision making

Work with technical resources at third party software vendor party software to resolve issue and to understand the causes behind the issues

Configure and troubleshoot Connect Direct processes to ensure seamless data transmission between systems.

Ensure documents continue to successfully flow between our host system and servers

Create and maintain documentation pertaining to our EDI process

Strong understanding of business process mapping and workflow

Ability to create policies and procedures

Implement EDI/B2B mapping and assist with new vendor setup

Manage different applications like IBM Sterling B2B, B2Bi in a high-volume 24x7 processing environment

Design and configure messaging communication and processing flows

Provide, administer and maintain secure environments for development and testing

Work with support organization to achieve excellence in issue management, resolution and general technical support, including EDI translation, communication flow issue and/or processing flow problem determination , troubleshooting, and customer interaction

Liaise with project and software engineering teams; participate in enterprise architecture design and development.

Assist in the mentoring EDI technical resources

Respond to EDI and communication subsystem monitoring alerts.

Working on root cause analysis for any high severity incident

Drive innovation within team to reduce the number of reoccurring incidents and implement an automatic solution to reduce the impact and reoccurrence

Required Skills/Knowledge

Minimum of 2 years of experience with IBM Sterling B2B Integrator

Minimum of 2 years of experience with Connect:Direct, SFTP, FTP

Minimum of 2 years of experience in UNIX shell scripting

Minimum of 2 years of proficiency with RDBMS concepts including SQL and ad hoc report generation

Desired Skills / knowledge:

Experience with Oracle/MSSQL database

Experience with Gentran, eBridge, or other self-hosted EDI translator

Experience with file system management and EDI document management

Ability to write SQL queries

Ability to read and understand XML schemes

Familiarity with other EDI Translators (WebMethods, Mercator) is a plus.

Experience with Cloud AWS, GCP is a plus.

Familiarity with IBM MQ Series or other messaging queuing technologies is a plus.

Must be highly motivated and demonstrate high level of initiative, as well as solid communication skills.

Eligibility Criteria:

Bachelor\xe2\x80\x99s Degree and 2+ years relevant experience in Information Technology, or in lieu of a degree 4+ years relevant experience in information Technology

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time \xe2\x80\x93 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, PIP)

Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

L07+ Employees can apply.

Grade/Level: 9

Job Family Group: Information Technology

Synchrony