Job Description

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Job Responsibilities

• Implement real time feedback channels that support client experience improvements.
• Administer surveys through third party tools (e.g. Confirmit, Qualtrics) and conduct analysis on survey output
• Designs and test surveys in the survey tool, Establishes self as expert at designing, testing and launching surveys.
• Supports the implementation of the new tools and technologies to administer surveys
• Produce reports of survey responses catered to different audiences
• Support additional client research projects, as needed.
• Support preparation of executive update to summarize client feedback from surveys etc. shared with senior leaders

Required Qualifications, Skills and Capabilities

• 4-7 years of relevant experience in voice of customer or client experience role; You will have experience executing journey-based / real time feedback program and experience working with third party tools e.g. Confirmit, Qualtrics etc.Ability to understand key business processes
• Experience in process design or project management, Ability to synthesize qualitative information and present concise, easy-to-read findings to an executive audience
• Superior writing and verbal communication skills, Comfort working with employees at various seniority levels and locations while building strong internal relationships, Self-starter, ability to work both independently and as part of a team, Strong Excel and PowerPoint skills - ability to visually show new processes
• Education Bachelor\'s degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase