Must have Good SQL knowledge: Should be able to track the data to identify the exact location of problem.
Must have \xe2\x80\x93 Demonstrated experience as product support analyst or product implementation analyst or product quality assurance analyst.
Communication Skills: should have experience talking to clients and engaging them
Problem-Solving Skills: Should be able to isolate the problem area
Critical Thinking Skills: Should be able to provide valuable feedback towards product improvement
Documentation and Specification Skills: Incident management and problem management along with detailed documents
Analysis Skills: Should be an analyst at heart, motivated to get to the heart of problems and create simple solutions
Facilitation and Elicitation Skills: Should be able to facilitate smooth working of engineering teams during problem fixing and QA
Product knowledge: Experience on working on a product and understand product features, limitations, roadmap, customizations related to various customers and frequent issues faced by customer.
Attributes
Curious
Approachable
Energetic
Discerning
Passionate problem-solver
Education
An Engineer by qualification (preferably with an oil and gas/mechanical background)
An MBA would be an added advantage but is definitely not mandatory
Experience
Minimum of 2-3 years of Product implementation/QA/support experience
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