The Product Associate will be accountable to assist in business analysis, requirements development, research, test planning and execution, and project management/administration activities as required, to ensure on-time delivery of system or technology changes with no or minimal business interruptions.
Description for Internal Candidates. Primarily this position will focus on managing the impact to Auto Operations core systems due to production breaks, system enhancements, Coordinated Release initiatives, and other system development efforts. In addition, the incumbent will work closely with business and technology resources on process management and oversight of testing methodologies, as well as application requirements and processing.

The Product Associate will be accountable to assist in business analysis, requirements development, research, test planning and execution, and project management/administration activities as required, to ensure on-time delivery of system or technology changes with no or minimal business interruptions.

Job Responsibilities

• System Liaison between Line of businesses and Information Technology, Risk Management, Legal, Compliance and Project Office providing subject matter expertise.
• Participate in project scope/impact reviews as a Subject Matter Expert to determine potential impacts to functionality and business procedures, as well as to understand the scope of upcoming Release assignments.
• Review, comment and approve Business Requirement documents.
• Review, comment and approve Test plans based on development requirement and technical designs.
• Act as a liaison with other business units or IT teams and vendors in support of assigned initiatives. Potentially be called upon as a Product Manager to lead small scale assignments or deliverables.
• Provide post implementation support to clients as needed. Participate in identification of processes to review post implementation.
• Manage small to medium scale projects and initiatives as required, adhering to the Project Life Cycle and documentation protocols and policies as necessary.
• Assigned Subject Matter Expert to interface with business partners, including Training and Development, Servicing, Titles Management, Collections, Vehicle Remarketing, Information Technology, vendors, Risk Management, and other departments.
• Support escalated systems issues, coordinating with Systems Administrators, IT and other parties as necessary to resolve defects.

Required Qualifications, Skills and Capabilities

• Knowledgeable with Cucumber Selenium Automation, Gherkin & Jira
• Must be able to work with end-user community to investigate and resolve issues, or address system challenges.
• Business/Systems Analysis or User Acceptance /Quality Assurance testing experience. 3-5 years of experience strongly preferred.
• Must have experience in Loan/Lease Servicing or Collections or with loan/lease servicing technology.
• Problem Solving & Analytical abilities - Must have significant research/problem solving skills and the ability to quickly assess situations for risk and scope of impact.
• Must be able to quickly identify and resolve issues, making "on the fly" educated decisions during critical path events.
• Excellent communication skills - Verbal and Written.
• Strong self-management skills with proven ability to manage multiple and diverse priorities, achieving desired objectives within deadlines.

Preferred skills sets:

• Experience with Lease or Loan Operations, Title or Collateral Management, Vehicle Remarketing, or Customer Fulfillment strongly preferred.
• Strong experience with manual testing tools, writing test plans, executing test cases and reviewing results.
• Knowledge of testing methodology and use of test tracking tools (i.e. ALM, Jira).
• Technical expertise with systems interfaces, data queries, data manipulation tools, IT related terms and technologies is important.
• Experience and ability to interpret and follow various IT policies and procedures.
• Experience with Cucumber Selenium Automation & Jira

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans