Job Description

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are Visa's client experience billing team, a dedicated and dynamic group responsible for the experience of collecting billions of dollars annually. We focus on ensure that our billing processes are seamless, efficient, and customer-centric. We are currently seeking a Product Analyst to join our team to help us achieve our goals and drive innovation in our billing operations.
Responsibilities:

• Measure Customer Satisfaction (CSAT) and Net Promoter Score (NPS) across all customer-facing billing properties to ensure the highest level of client satisfaction.
• Research and extract valuable insights from customer support tickets and communications to identify trends and areas for improvement.
• Coordinate with cross-functional stakeholders, including finance and revenue operations teams, to streamline processes and improve overall efficiency.
• Represent the voice of the customer in all client experience billing matters, ensuring their needs and concerns are addressed effectively.
• Understand user behavior and Jobs to Be Done (JTBD) to enhance our billing systems and processes.
• Define product vision and strategy, and create roadmaps to guide product development and improvements.
• Conduct market research to identify customer needs, market trends, and competitive landscape.
• Collaborate with development teams to ensure timely and successful delivery of product enhancements and new features.
• Prioritize product backlog and manage release plans, balancing business needs with technical feasibility.
• Gather and analyze feedback from users and stakeholders to continuously improve the product.

Qualifications:

• 3+ years of experience and Batchelor's degree in computer science, econ or similar field or 2 years of experience and a Masters degree
• Analytical mind with a strong ability to derive insights from data and translate them into actionable strategies.
• Self-starter with the ability to take initiative, manage multiple projects, and drive them forward to completion.
• Curious and driven, always seeking to learn, improve, and innovate in all aspects of the role.
• Excellent communication skills, with the ability to present findings and recommendations to executives effectively and confidently.
• Good conflict management skills with the ability to create compromises amongst different teams
• Billing or fintech experience is a Plus
• Knowledge of Microsoft Dynamics is a plus

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3+ years of experience and Batchelor's degree in computer science, econ or similar field or 2 years of experience and a Masters degree
• Analytical mind with a strong ability to derive insights from data and translate them into actionable strategies.
• Self-starter with the ability to take initiative, manage multiple projects, and drive them forward to completion.
• Curious and driven, always seeking to learn, improve, and innovate in all aspects of the role.
• Excellent communication skills, with the ability to present findings and recommendations to executives effectively and confidently.
• Good conflict management skills with the ability to create compromises amongst different teams
• Billing or fintech experience is a Plus
• Knowledge of Microsoft Dynamics is a plus

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Skills Required