Job Description

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Job Title- Product Manager Debit Cards/ ATM

Location- Mumbai

Role Description The Debit Cards/ ATM is a product management position responsible for the P & L , development of product plans, strategies, tactics for Debit cards & ATMS in Branch & Business Banking . The overall objective of this role is to drive Gross spend Volume, Fee Revenue and to deepen client relations via meaningful value propositions connected to the Debit Card products/features.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Debit Cards:

Own and deliver Debit cards P & L. Similarly own and manage ATM business financials. Bank Identification number (BIN) management, including Issuer Public Key ( IPK) generation with Visa. Drive and implement the debit card product roadmap and execution elements across both value proposition and revenue opportunities covering all segments. Plastic management to ensure stock is timely replenished, Expiry, renewal, recarding management. Project management (Regulatory & Visa) Customer escalation management Campaign rollout and management Debit card Express rewards points (loyalty points) management Debit card related marking tie-up management for merchant offers Responsible for Debit card related monthly/quarterly/half yearly & yearly reporting to RBI & NPCI (reports are submitted by IPB Alternative Ops team) Responsible for Debit card related daily LRS reporting to RBI (reports are submitted by IPB Alternative Ops team) Interchange income and maintenance fee management Debit cards fraud handling & customer reimbursement /Insurance claim process management Debit card related all collaterals/content update with operations for letters, Marketing for Website/booklets/leaflets and BSG for online Banking & Mobile Banking content. Debit card issuance policy & KOP management Debit card related system`s management ( WebCMS - Euronet), ( Accossa - Enstage) & Visa Online.

ATMs:

Responsible for 24*7 ATMs up and running ( we have 31 ATMs in India) Responsible for maintenance of cash for all ATMs with the help of IPB Alternative Ops team along with branch service teams. Responsible for ATM branding & Stationery Management. Responsible for all ATM related monthly/quarterly/half yearly & yearly reporting to RBI & NPCI (reports are submitted by IPB Alternative Ops team) Responsible for ATM monthly invoice processing for Euronet and annual PO budget activity ( PO activity handled by IPB Alternative Ops team) Responsible for all regulatory ( RBI & NPCI) implementation at ATMs. Responsible for new ATM installation/shifting of existing ATMs/closure of existing ATMs in coordination with branches & Euronet. Responsible for ATM site audit by branch service teams ( for branch ATMs) & Euronet field service team for all other ATMs. Responsible for ATM/Debit Card/Switch related master service agreement (MSA) with Euronet. The current agreement will expire in November 2026. Making sure our ATM partner Euronet abides by all the DB IT policies along with ISRV policy & sending updated policies to Euronet time to time.

Additional responsibility Insurance:

Launch best in Industry product specific rewards and recognition program. Responsible for regulatory (IRDAI) reporting - Half yearly & Annual and handling of any queries thereafter. Ensure renewal retention rates for the portfolio - Managing renewals of Life, Health & GI . sending timely reminders to clients along with sharing of data with branches/Banca Heads and managing persistency of policies.

Your skills and experience

Desired Skills
- Well versed with software development methodologies

- Proficient in MS Office tools

- Project Management Skills

- Business Analysis, ability to elicit requirements from stakeholders to gain better understanding of the projects.

- Ability to facilitate cross functional and cross party meetings to resolve complex issues

- A strong communicator with excellent co-ordination, relationship and team management skills.

- Entrepreneurial Enterprising and take ownership of ones actions

- Teamwork Works collaboratively to achieve the common goals and be successful together

- Analytical Thinking The scientific approach to problem solving. Definition; Hypothesis; Facts; Analysis; Solution. Incisive Analytical Skills.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.