Job Description

Training & Quality

Location

Hyderabad, India

Job Title:


Process Trainer



The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Concentrix is a technology-enabled global business services company specializing in customer eng agement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Train agents on product and process, as and when there are NHT batches


Monitor contacts and find out areas of opportunity


Work closely with Ops and Quality team design action plans to plug areas of opportunity


Responsible for meeting the defined training conversion targets


Manage retention during training


Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers


Demonstrate innovation in training by carrying floor requirement into classroom training.


Maintain Data as per training Processes


Support in Quality Audits and Feedback when NHT batches are not being conducted

Desired Skills:

Must have excellent presentation and communication skills.


Should be able to drive key performance metrics related to training


Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)


Must be flexible to being up-skilled on VASS & quality


Proficient with MS Office


Should have basic knowledge of process mapping

Educational qualification

: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'


Location:


IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace
Language Requirements:


Time Type:

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