Job Description

Greetings from Synergy Resource Solutions, a leading HR Consultancy firm & Career Guide for

Professionals like you.

Our Client is a is a Business Process Outsourcing (BPO) company that provides services Worldwide.

Founded with the mission of providing business solutions through technology, they offer services to

clients across the globe. They operate across geographies, with sales and delivery centers in India,

the Philippines, and the USA. These offices provide clients (businesses) with strategic assistance and

placement (marketing) services.

Job position: Process Trainer & QC Analyst

Experience: 5-6 years

Location: Nehru Nagar, Ahmedabad

Working Hours: 7:30 PM to 5:30 PM

Working Days: 5 days a week

Qualification: Any Graduate

Job Responsibilities:

• Determining training needs of associates and conducting need-based training programs to enhance their operational efficiency and productivity.
• Maintain & monitor quality standards of the calls of associates.
• To make sure that the associates are following Quality guidelines up to the standards specified.
• Participate and work towards proper transition of knowledge to the team in Refresher / Briefing.
• Providing the Quality related training and guiding team through specific workshop modules.
• Training to new hires and reporting their progress and issues to process manager
• Monitoring the overall Quality of Process and provide feedback to the team.
• Ensuring to meet the various quality standards for process and preparing daily & monthly reports & analysis of same. Identify the improvement opportunities, do data analysis and presentations.
• Knowledge of preparing RCA (Root Cause Analysis). Initiate and implement new ideas to improve the overall performance.

Required Skills:

• Experience of process training & QC in US BPO

Benefits:

Christmas holidays of 5 days, 1 leave for Diwali & Eid. However, employees are allowed to apply for other leaves as & when required.

Candidates matching with this requirement can share their updated resume with details of their present salary, expectations & notice period

Required Skills Training and developement, process trainer, quality, quality analyst, bpo, US Domain Knowledge

Jan 24, 2024

5 - 6 Years Exp.

1 Vacancy

Synergy Resource Solutions