Job Description

Key Responsibility Area

Conduct training sessions for new joiners on Outbound process calling standards.

Provide training on calling terminology, scripts, and call quality.

Monitor training progress and ensure batch readiness within timelines.

Develop training modules, presentations, mock call setups, and assessments.

Coordinate with operations for regular process updates and refreshers.

Track trainees' performance and certify them for floor readiness.

Should be flexible in nature and open to any sudden or immediate changes.

Experience Required

Minimum 1+ years of experience in the Outbound calling processes

Should have handled training batches of 15-30 people.

Skills Required

Excellent presentation and communication skills.

Strong knowledge of outbound calling and workflow, and documentation.

Good computer proficiency.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

How many years of experience do you have as a Process Trainer in a BPO/company? Have you conducted training for US-based voice processes before? Have you handled New Hire Training (NHT), Process Training, and Refresher Training? Have you ever trained agents for outbound calling, customer service, or lead generation campaigns? Are you comfortable handling batch sizes of 10-20 trainees? How do you track trainee performance during training (e.g., assessments, attendance, call evaluations)? Have you identified skill gaps and conducted refresher training sessions? Are you comfortable giving feedback and coaching agents to improve their performance? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? What is your notice period, or when can you join?
Work Location: In person