Job Description

Team Lead - R2R

Qualification: Bachelor/Post Graduate Degree in Commerce (exclusion BE/BTech/MCA/Arts and Science Graduates)

Responsibility:

Business/ Customer: \xe2\x80\xa2 Interact with customers (internal / external) to meet process deliverables

• \xe2\x80\xa2 Manage and resolve escalations and issues raised by customers.

• \xe2\x80\xa2 Conduct reviews with client for unreconciled items.

• Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation, coordinating with end customers, sales and customer service to resolve the disputed invoices to ensure SLAs are met as agreed for customer satisfaction.

Project / Process:

• \xe2\x80\xa2 Ensure process guidelines are followed and met as documented.

• \xe2\x80\xa2 Identify gaps in process compliance.

• \xe2\x80\xa2 Prevention and rectification of errors.

• \xe2\x80\xa2 Ensure updation of SOP.

• \xe2\x80\xa2 Validate Journal Entries performed by the team.

• \xe2\x80\xa2 Reconciliation of GL and SubLedgers.

• \xe2\x80\xa2 Respond to queries raised by the team and provide appropriate feedbacks.

• \xe2\x80\xa2 Analyze feedback received and error reports to arrive at training needs.

• \xe2\x80\xa2 Resolve process related queries and escalations.

• \xe2\x80\xa2 Manage vendor queries and provide solutions.

• \xe2\x80\xa2 Report team performance data at the desired frequency.

• \xe2\x80\xa2 Constantly check debit balance and ensure stop payment for vendors.

• \xe2\x80\xa2 Support intercompany payments.

• \xe2\x80\xa2 Review root cause and reduce aging of pending invoices.

• \xe2\x80\xa2 Identify solutions with available information before escalation.

• \xe2\x80\xa2 Validate escalations and vendor master records.

• \xe2\x80\xa2 Manage monthend close activities.

• \xe2\x80\xa2 Support the team by liaising with different departments.

• \xe2\x80\xa2 Drive and participate in Operations reviews within the project / process.

• \xe2\x80\xa2 Initiate and deliver on process improvement project to improve process efficiencies.

• \xe2\x80\xa2 Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects.

• \xe2\x80\xa2 Report to the team leader on performance, status and any escalations.

• \xe2\x80\xa2 Provide updates and submit reports related to own area of work.

People/Team Management: \xe2\x80\xa2 Act as a buddy and mentor for New Hires

• \xe2\x80\xa2 Mentor/coach a team of process executives/ senior process executives.

• \xe2\x80\xa2 Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.

• \xe2\x80\xa2 Encourage the team to take domain certifications and training on an ongoing basis.

• \xe2\x80\xa2 Contribute to and participate proactively in knowledge sharing sessions.

• \xe2\x80\xa2 Conduct peer reviews and refresher training.

• \xe2\x80\xa2 Complete mandatory training for self as identified in the training plan for the project.

• \xe2\x80\xa2 Align individual goals with team objectives (work cohesively with the team.

Must Have Skills

• Journalize transcations

• Record to Report-Accounting

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 01 2023

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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