Job Description

Responsibilities . Exceptional communication skills including rapport building, use of customer centric language demonstrating appropriate urgency Active listening skills, questioning, driving understanding and clarification of customers\' needs . Excellent business English comprehension and communication skills, including ability to conduct professional phone conversation in business English . Advanced Proficiency level in written English for business communication . Advanced Transactional skills . Excellent verbal and written business communication skills in any other contracted language, where applicable . Ability to handle difficult situations, diffuse customer conflict by showing empathy properly enforcing business rules that must be followed and offering alternative solutions where appropriate . Quick learner who easily applies problem-solving, critical thinking, analysis skills and troubleshooting . Flexible and adaptable to adjust as the business evolves able to implement changes quickly and effectively . Detail-oriented with ability to process complex transactions . Self -motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure . Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date . Excellent time management skills, ability to juggle multiple tasks while maintaining composure . Computer literacy including experience with case management systems, email, chat, Windows- based applications ability to effectively navigate multiple systems at once to accomplish a task . Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas Preferred Skills: S&F- ORDER MANAGEMENT & SALES PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING) LOGISTICS (SHIPMENT PLANNING - INBOND - OUTBOND LOGISTICS - GOOD RECEIPT - EXPORT DOCUMENTATION

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