Job Description

Process Manager - Ops Excellence - Life Insurance

Position Title : Process Manager - Ops Excellence

Internal Designation : Manager / Sr Manager - Ops Excellence

Job Role : Process Manager - Ops Excellence

Reporting to : Lead - Ops Excellence

Location : Mumbai

Job Purpose :

- To conceptualize, drive and govern strategic initiatives for the Core Operations Department

Key Responsibilities :

- To ensure commission process adherence and initiatives taken to help reduce Solvo queries

- To improve process which can help to increase distributor experience and NSP score.

- To track and manage critical project delivery.

- To conduct audits and make sure controls are implemented.

- To conduct data analysis in order to provide operational insights

- To facilitate problem solving and priority closures by acting as a bridge between Sales and Operations teams

- To establish a governance structure involving 'smart reviews' between HOD and Function Heads

- To be responsible for competition benchmarking on best practices and innovations.

- To Identify, analyze, evaluate, and treat (Mitigate) the business & information security risks for ensuring business continuity & also protect the information assets by adhering to the company IT Security policies

Specific Authorities :

( Financial & Non Financial)

- Authorized to provide sign off project's delivery

Key Performance Indicators

- Commission Process Adherence = In progress

- Critical Project Delivery: - In Progress

- No. of Audit conducted

Job Requirements :

Qualifications - Postgraduate (MBA) from Tier-I B-schools within India

Experience - 2 years of industry experience

Functional Competencies:

- Project management

- Microsoft Excel (VBA is an added advantage)

- Analytical & Problem-Solving Skills

Behavioral Competencies:

- Business Acumen

- Growth with differentiation

- Detail Orientation

- Collaboration

Key Interactions : Internal

Nature or purpose of interaction :

IT & Operations:

- To Ensure weekly governance and update on the project tracking and update to the different Stakeholders

Top Management (EXCO) - Provide a monthly department performance update to the upper management

Sales - To understand the pain areas and provide solutions