Job Description

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Hello Visionary!

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments.We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy.We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

We are looking for Process Lead \xe2\x80\x93 Opportunity to Cash

We are looking for a highly skilled Microsoft Dynamics Support Consultant who will be responsible for supporting Microsoft Dynamics 365 platform.

The ideal candidate will have sound knowledge of Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model.

Good interpersonal skills such as being to present complex ideas to groups, active listening, and build long-term relationships with existing clients.

Excellent communication skills, both written and verbal.

You\xe2\x80\x99d describe yourself as:

Technical Consultant must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 in all technical and functional areas.

Taking ownership of technical issues, understanding customer requirements and working within escalation process to resolve more advanced issues.

Review inbound cases

Support and resolve incidents and problem tickets over phone/ email/remote meeting with SLA defined.

Collaborate with engineering and product delivery teams to understand product and project requirements.

Establish and maintain system optimization for shared filters and dashboards, group subscriptions, global permissions, email notifications, and resolving workflow issues.

Work collaboratively with team members to troubleshoot and resolve D365 Issues.

Continue monitoring & fine-tuning performance for D365 instances.

Collaborate with developers, integrators, and business partners for system enhancements/upgrades

Escalation issues / options / risks / awareness and facilitates technical sessions / issue resolution

Skilled with knowledge transfers / handoff s (e.g., support transition / knowledge)

Ability to support / troubleshoot complex integrations and data

Ability to program for support activities / small enhancements and support of project

Proactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements

Ability to work with geographically dispersed teams

Actively chase and track updates on work from internal customers/teams

Ensure best practices ITIL process are followed

Lead improvement continuous plan

Identify services improvements

Ready to unlock the full potential of technology? Join us!

This role is based in Bangalore. But you\xe2\x80\x99ll also get to visit other locations in India and globe, so you\xe2\x80\x99ll need to go where this journey takes you. In return, you\xe2\x80\x99ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We\xe2\x80\x99re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We\'re dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Siemens