Job Description

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1) Job Purpose:
To supervise and ensure accurate, timely processing of all domestic AR transactions including invoice booking, receipt application, reconciliations, query management, and customer account governance. The role leads Process Leads and Associates to ensure SLA adherence, accuracy, regulatory compliance (GST/TDS), LC coordination, and timely month-end closure while supporting Sales & Marketing on key customer account matters.
2) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section
Key Responsibilities and Accountabilities:

• Allocation of work and monitoring daily productivity.
• Resolve disputes/delays in receiving timely inputs from internal stakeholders.
• Coordinate cross-functionally to ensure SLA adherence.
• Identify training needs and knowledge gaps; arrange team upskilling.
• Ensure correct and timely domestic AR accounting including invoice booking, receipt posting.
• Strengthen AR governance for timely sales collection and closure.
• Coordinate with Marketing for LC establishment and bank submission.
• Resolve customer queries in SLA.
• Manage key customer accounts and reconciliation.
• Track unapplied transactions, overdue invoices, channel finance delays.
• Ensure correct application of sales collections for CD customers & issuance of CD credit notes.
• Manage liability MIS and provisional accounting.
• Respond to Tax/Statutory/Internal audit requirements with proper documentation.
• Ensure no revenue leakage, bad debts, or accounting non-compliance.
• Drive continuous improvement in domestic AR processes.

Major Challenges Associated with these Responsibilities:

• Resource Allocation & Productivity Management: Managing team workload with varying skill levels, maintaining high accuracy under peak cycles, ensuring continuity during absences, balancing speed and accuracy.
• Stakeholder Coordination & Dispute Resolution: Managing dependencies on Plants, Marketing, BFMs; resolving disputes on dispatch, pricing, LC terms without authority; aligning multiple stakeholders.
• SLA Management: Meeting strict SLAs for invoice posting, receipt application, query closure, accuracy targets (99.5%+), balancing speed and accuracy.
• Team Development & Knowledge Management: Ensuring continuous learning on ERP/Ekayan, GST/IT regulations, managing knowledge retention amidst attrition risks.
• Key Customer Account Management: Handling complex reconciliations, overdue follow-up, LC submissions, ensuring zero revenue leakage while coordinating with Sales.
• LC & Channel Finance Management: Tracking LC documentation, coordinating channel finance escalations, resolving unapplied transactions, preventing delays in sales collection.
• CD Customer & Provisional Accounting: Ensuring correct CD credit notes, provisional accounting before month-end, coordinating with BFM for liability MIS.
• Audit Management: Responding to multiple audit requests, ensuring documentation accuracy, achieving zero audit observations.
• Data Quality & Unapplied Transactions: Identifying root causes for unapplied cash, resolving mismatches, sustaining clean ledgers in high-volume environments.
• Quality vs Speed Balance: Maintaining accuracy while meeting cycle-time expectations; implementing QC checks without process slowdowns.

3) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For majority of jobs typically there could be 4 - 7 key result areas) - Maximum 10 KRAs can be updated
Key Result Areas
Supporting Actions
AR Transaction Processing & Accuracy

• Timely posting of domestic invoices & receipts.
• Ensure 99.5%+ accuracy levels.
• Strengthen AR governance and month-end closure.
• Track and minimize unapplied transactions (

SLA Compliance & Query Resolution

• Ensure SLA-based query management.
• Resolve disputes and delays.
• Handle escalations; maintain customer satisfaction.

Key Customer Account Management

• Perform reconciliations.
• Track overdue invoices.
• Manage LC submissions & CD credit notes.
• Coordinate provisional accounting.

Team Management & Development

• Identify training needs.
• Update team on ERP, GST/IT changes.
• Monitor productivity & conduct quality checks.

Audit & Compliance

• Respond to audits with documentation.
• Ensure accounting guideline adherence.
• Maintain audit-ready trails.

Process Improvement

• Identify process gaps.
• Reduce cycle times.
• Support automation initiatives.

4) Technical Competencies
Competency
Proficiency
Definition
Domestic AR Processing
Advanced
Invoice booking, receipt application, reconciliation, credit notes.
ERP - AR Module
Advanced
FB01/FB02/F-28/F-32, reporting, master data.
GST & Tax Compliance
Intermediate
GST on sales, TDS, invoicing compliance.
Customer Account Reconciliation
Advanced
Unapplied resolution, aging, SOA preparation.
LC & Channel Finance Ops
Intermediate
LC documentation, channel finance basics.
Excel & Data Management
Advanced
Pivot tables, VLOOKUP, validation.
Process Management
Intermediate
SLA tracking, workflow, QC checks.
Audit & Documentation
Intermediate
Audit trails, evidence preparation.
Behavioural Competencies
Team Leadership
Guiding Process Leads & Associates, priority setting.
Problem Solving
Root-cause analysis, dispute resolution.
Attention to Detail
QC checks, clean ledger maintenance.
Communication Skills
Coordination with Sales/Plants/Customers.
Customer Service Orientation
Meeting expectations with accuracy
Results Orientation
Meeting SLAs, accuracy, productivity targets; Handling multiple deadlines;
Adaptability
Managing peak loads, system changes.
Stakeholder Management
Influencing without authority.

Skills Required