Job Description

DESCRIPTION

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon\'s LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities
The candidate actively seeks to understand Amazon\'s core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
\xc2\xb7 Experience in managing process and operational escalations
\xc2\xb7 Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
\xc2\xb7 Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
\xc2\xb7 Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
\xc2\xb7 Be a SME for the process and a referral point for peers and junior team members
\xc2\xb7 Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
\xc2\xb7 Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
\xc2\xb7 Ability to perform deep dive in the process and come up with process improvement solutions through automation
\xc2\xb7 Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

About the team
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon\'s LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

\xc2\xb7 A Bachelor\'s Degree and relevant experience of 3+ years in AI Model training or Quality control
\xc2\xb7 Excellent communication (written & oral) skills with the ability to curate responses for LLM development
\xc2\xb7 Experience in analytical, problem-solving, and critical-thinking skills
\xc2\xb7 Comfortable working in a fast paced, highly collaborative, dynamic work environment \xc2\xb7 Willingness to support several projects at one time, and to accept re-prioritization as necessary
\xc2\xb7 Demonstrated leadership with a bias towards action and ownership with strong organizational skills

PREFERRED QUALIFICATIONS

Experience with Artificial Intelligence interaction, such as prompt generation and open AI\'s

Amazon