Has responsibility for improving the standard procedures while processing export/import documents with a keen eye on meeting the end customer's requirements.Is empowered to suggest changes to the Operating processes based on experience.
Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPI?s). Adheres to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. Responds to all enquiries in a timely and accurate manner and escalate difficulties as defined in SOPs/IOPs.
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