Process Executive
Year Hyderabad, Telangana, India
Job Description
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Sr. Analyst - Prod Ops Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management:
- Update required applications & tools and keep SME and TL informed of new issues.
- Respond through email and chat.
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
- Ensure exceptional viability / accexptance rate.
- Meet process SLAs / metrics \xe2\x80\x93 productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Record own attendance and time sheet related data.
- Complete mandatory training for self as identified.
- Align individual goals with team objectives (work cohesively with the team).
- Customer Service
- Speaking English
- Issuer & Issuer Processor
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Job Detail
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Job IdJD3256563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear