Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of PD, Product Order Management Analyst

The role will oversee the Procurement Operative function and ensure efficient buying channel utilisation, efficient query resolution as well as people management and supervision.

Responsibilities

• Order Fulfilment

• Work with product supply system to ensure orders are fulfilled within the appropriate supply chain process and system (SAP, CONA, etc.)
• Provide direction to production facilities in resolving product shortages and procedural issues to meet our On Time and In Full Goals
• Report on order shortages and the drivers of those order shortages to Customer Teams and work with Bottling partners to resolve.
• Provide direction to Accounts Receivable teams in resolving invoicing issues
• Customer Service

• Provides a single point of contact for Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and resolving issues on time.
• Conduct Monthly calls with Customer/Bottler/Customer Team to discuss OTIF and other concerns
• Responsible for working with appropriate CCNA and Bottler stakeholders to resolve issues and provide resolution to customers
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals
• Run weekly open order reports to ensure all orders are being processed on time and in full
• Research Bottler Orders to make sure all products transitioned for invoicing

Qualifications we seek in you

Minimum Qualifications

• Degree/B.Tech in related field with post-graduate Supply Chain /Finance /Engineering
• Compliance, Governance, and Ethics
• Stakeholder relationship management
• Customer Service orientated
• Networking, Influencing, Negotiating, Project Management, and Communication Skills
• Operational and Process excellence
• Active engagement
• Inspirational Leadership
• Team management and development
• Proactive Coach and Mentor

Preferred Skill Set

• Post Graduate degree in Business Management/Engineering/Supply Chain/Finance
• Relevant procurement experience in operational procurement and a leadership position in a variety of Procurement roles within the FMCG environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.