Job Description

Role Overview:

To support our U.S. home health operations, we are looking for detail-oriented and dedicated

Process Associates

who are passionate about making an impact behind the scenes. You will play a vital role in managing backend operations for U.S.-based home health clients. This includes reviewing clinical documentation, updating patient records, coordinating with internal teams, and ensuring timely and accurate data entry.

Roles/Responsibilities include but not limited to:

Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals, and lab result tracking. Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements. Monitor and manage clinical communication through email and fax, ensuring all incoming and outgoing correspondence is actioned promptly. Schedule clinician visits according to prescribed frequencies and obtain required visit authorizations from appropriate authorities. Coordinate and manage workflows for healthcare professionals to ensure timely and efficient task execution, minimizing care delays. Act as the primary point of contact for clinician queries regarding assigned patient groups and provide timely responses. Identify and report urgent or unresolved issues to Team Leads on a real-time basis for immediate resolution. Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals.

Qualifications:

Any degree. - Mandatory 2 to 5 years of backend operations experience. (Preferably BPO Industry) Excellent English communication skills Proficiency in MS Office Willing to work in Night shifts (10:30PM to 7:30AM) from Trivandrum office location Immediate joiners only. Candidates from Trivandrum or near by locations will be given preference.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you an immediate joiner? Are you located in Trivandrum? (Onsite role) Are you willing to work night shift (10:30 PM to 7:30 AM : Mon-Fri) from our office at Elippode, Trivandrum? How many years of relevant experience you hold?
Work Location: In person