Job Description

Role Overview:

To support our U.S. home health operations, we are looking for detail-oriented and dedicated

Process Associates

who are passionate about making an impact behind the scenes. You will play a vital role in managing backend operations for U.S.-based home health clients. This includes reviewing clinical documentation, updating patient records, coordinating with internal teams, and ensuring timely and accurate data entry.

Roles/Responsibilities include but not limited to:

Facilitate end-to-end coordination of patient care activities. Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements. Monitor and manage clinical communication through email and fax, ensuring all incoming and outgoing correspondence is actioned promptly. Coordinate and manage workflows for healthcare professionals to ensure timely and efficient task execution, minimizing care delays. Identify and report urgent or unresolved issues to Team Leads on a real-time basis for immediate resolution. Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals.

Qualifications:

Any degree. 0 to 3 years of backend operations experience. (Preferably healthcare operations) Excellent English communication skills Proficiency in MS Office Willing to work in Day/Night shifts from Trivandrum office location Immediate joiners preferred Candidates from Trivandrum or near by locations preferred.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

Are you willing to work in Day/Night Shifts? This is an urgent hiring. Can you join immediately? Are you located in Trivandrum? (Onsite role)
Work Location: In person