Job Description

Process Associate - Patient Calling / Customer Service (Local Chandigarh Tricity area candidates only & Female Candidates Only)

Preferred Experience

: 2-6 years

Key job accountabilities:

Responsible for attending patient calls and answering patient queries. Communicate respectfully and politely with all patients. Developing and maintaining a detailed call database. Professionally handle all inbound calls and resolve queries as per TAT guidelines. Responsible for making outbound calls as required. Perform script (with necessary adjustments as required) to ensure consistency of customer/patient queries. Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel. Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus. Answering patient calls as required and providing faster resolutions. Should be comfortable with voice process.

Required candidate profile:

Relevant experience in a USA health care medical billing or RCM office capacity with related job duties and responsibilities. Experience of QA/Audits and Team management, client interaction/client account management will be big plus. Must have at least 2+ year experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc. Understand CMS-1500 and UB-04 claim formats. Typing speed, at least 45 WPM. Third party payer requirements. Account management experience will be a big plus. Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar. Good knowledge of Microsoft 365 office applications like Teams, Outlook, CRM Dynamics, OneDrive etc.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Health insurance Internet reimbursement Provident Fund
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:

Patient service: 2 years (Required)
Language:

* fluent English (Required)